Refund and Cancellation Policy

Introduction

At Soulbol, we strive to provide our customers with the best possible service and support. We understand that there may be situations where you need to cancel your services or request a refund. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for our product and services. Please read this policy carefully to understand your rights and responsibilities.

Cancellation Policy

2.1 Cancellation Requests

If you wish to cancel our product and services with Soulbol, you must notify us in writing. You can do this by sending an email to support@soulbol.com or sending a written request to Soulbol mailing address. Please include your full name, contact information, and a clear statement of your intention to cancel the service.

2.2 Cancellation Deadline

The cancellation request must be received at least 7 days before your next billing cycle to avoid being charged for the subsequent billing period.

2.3 Refunds on Cancellation

Upon receiving your cancellation request, we will review it and process any eligible refunds according to our refund policy (outlined in section 3). Please note that refunds will only be provided for unused portions of your subscription.

Refund Policy

3.1 Refund Eligibility

Refunds will only be considered under the following circumstances:p>

• Overpayment: If you have been charged more than the agreed-upon service fee due to a billing error, we will issue a refund for the overpaid amount.
• Dissatisfaction: If you are dissatisfied with the service and wish to cancel within the first 7 days of your initial purchase, we will provide a full refund.
• Service Unavailability: In the rare event that we are unable to provide the service you paid for, a full refund will be issued.

3.2 Refund Request Procedure

To request a refund, please send an email to support@soulbol.com or send a written request to support@soulbol.com. In your request, include your full name, contact information, the reason for the refund request, and any supporting documentation.

3.3 Refund Processing

Refund requests will be processed within [Number of Days] business days from the date of the request's receipt. Refunds will be issued using the same payment method as the original transaction, unless otherwise agreed upon.

Contact Information

If you have any questions or concerns about our Refund and Cancellation Policy or need assistance with a refund or cancellation request, please contact us using the following contact information:

Changes to this Policy

Soulbol reserves the right to update and revise this Refund and Cancellation Policy as needed. Any changes will be communicated to customers through our website and other appropriate channels. Customers are encouraged to review this policy periodically

By using the services of Soulbol, you agree to abide by this Refund and Cancellation Policy. If you do not agree with any part of this policy, please do not use our services.